Where you go through what a customer actually brought in, then pay them.
Line by line
- Accept — the card is as described. This really does take it into stock there and then, at the condition on the line.
- Reject — it isn't what was offered (wrong condition, damaged, not the right printing). You can give a reason; the line is dropped from the payout.
Work down the list until every line is accepted or rejected.
Paying out
| Choice | What happens |
|---|---|
| Credit | The total lands on the customer's store credit immediately. No till involved. |
| Cash | You must pick an open till session — the payout is recorded against that drawer so the cash-up still balances at the end of the day. |
Complete pays the accepted lines, returns anything still pending, and closes the list. It can only ever pay once, so a double-click or a refresh can't pay a customer twice.
Good to know
- If cash is greyed out, no till session is open — open one on the Tills screen first.
- Accepting a line is a real stock movement, so your inventory is right the moment you accept, not when you complete.