Help centre
Setting up, billing, and running the shop day to day.
Getting started
From signing up to your first sale.
Plans & billing
Subscriptions, invoices and changing plan.
Running your shop
Stock, events, the till and the counter.
Products & catalogue
Listing stock, claiming cards and choosing what you sell.
- Your products list
- Products: search and the type filter
- Products: opening one, and creating one
- Catalogue ▸ Singles
- Catalogue: finding what you want
- Catalogue: adding a card to your shop
Your shop content
Menus, filters, pages, the blog and your inbox.
- Building your menu
- Navigation: the menu bar and the diamonds
- Navigation: a category's options
- Navigation: translating the menu
- Filters and product tags
- Building pages
Orders & returns
Fulfilling, refunding and handling returns.
- The orders list
- Orders: the status tabs
- Orders: what View opens
- Working a single order
- An order: items, totals and the invoice
- An order: the return code
Selling features
Discounts, gift cards, buying from customers and email campaigns.
- Gift card denominations
- Discount codes
- Setting your buy prices
- Buy prices, card by card
- The Buylist Wizard
- The buylist queue
In your shop
The till, the stock scanner, food and drink, your floor plan, events and the league.
- Tills and point of sale
- The stock scanner
- The low-stock report
- Food and drink
- Your floor plan and bookable spaces
- Running events
Your customers
Accounts, store credit, patron cards and reviews.
Reports
Sales, VAT, conversion and visitor reporting.
- Which report to use
- The sales report
- The conversion funnel
- The VAT report
- The traffic report
- Till session history
Setting up your shop
Your shop details, payments, tax, delivery, appearance, staff and permissions.